Channels

Channels are the communication gateways that connect your Dreams workspace to external messaging platforms — such as WhatsApp, SMS, Messenger, or LiveChat — allowing you to send and receive messages, manage templates, and track customer conversations in a unified way.

Each channel in Dreams acts as an integration layer between your organization and a third-party platform. It ensures that:

• Messages follow the specific platform’s requirements (e.g., WhatsApp Business API rules).

• Billing and analytics are handled per-channel.

• Conversations stay synchronized between platforms and your Dreams inbox.

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🔎 How to Get Your Channel ID from the Dreams Dashboard

Follow these steps to locate and copy the Channel ID for any connected platform (WhatsApp, SMS, Live Chat, etc.):

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1. Log in to your Dreams Portal

Go to 👉 https://portal.dreams.sa and sign in with your organization credentials.

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2. Open your organization dashboard

At the top of the screen, choose the correct:

• Organization

• Workspace

This ensures you’re viewing the right environment.

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3. Go to “Channels”

Use the quick menu at the top of the dashboard → Manage Channels

You’ll now see cards for each platform, such as:

• Whatsapp

• SMS

• Live Chat

• Ticketing

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4. Open the specific channel

Click the platform you want — for example: Whatsapp → opens the list of Whatsapp channels linked to your organization.

Then click the channel name (e.g., Channel Dreams) to open its details page.

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5. Copy the Channel ID

Inside the channel details card you’ll see:

ID: 9ded1284-72b1-40b6-8c96-10c51d4f7926   📋

• Click the 📋 copy icon next to it to copy the ID to your clipboard.